FREQUENTLY ASKED QUESTIONS

Tickets can be purchased at the Cincinnati Ballet Margaret and Michael Valentine Center for Dance at 1801 Gilbert Avenue, by telephone at 513-621-5282, or online at cballet.org. Cincinnati Ballet is the ONLY authorized seller of tickets to our events. Cincinnati Ballet is not responsible for the price or authenticity of tickets purchased through unauthorized venues, scalpers, or websites.

As a non-profit charitable organization, Cincinnati Ballet recognizes the importance of giving back to our community. Due to the overwhelming number of ticket or experience requests we receive, donations are limited. The Ballet’s Ticket Request Committee meets to review all ticket donation requests. To be considered, groups must submit a ticket request form, including all relevant information at least 60 days in advance of their event.

Additional Information:

• INELIGIBLE Groups and Events: Golf Outings, Religious and Political Fundraisers, and Schools. 
• The Patron Experience Team will award redeemable ticket vouchers to selected organizations.
• Performance date and time restrictions may apply, and seats are subject to availability.
• All ticket donations must be accepted as awarded. No cash value.
• Awarded vouchers can be picked up at the Cincinnati Ballet Fogarty Family Welcome Center at the Margaret and Michael Valentine Center for Dance, 1801 Gilbert, Cincinnati, 45202.

Please email donationrequest@cballet.org for more information.

• If you have Print at Home tickets, you will receive the email with your tickets in the separate email on the day you purchase. Tickets will arrived in your inbox from tickets@cballet.org.
• If you have your tickets at will call you can pick them up starting 60 minutes prior to the performance in the lobby of the performance venue.
• If you have requested your tickets be mailed, please allow 5-7 days for them to arrive in your mailbox.

• Discounted student tickets may be purchased one hour before a performance at the venue Box Office ONLY.
• To qualify for a discounted student ticket, you must be a College or University student and present a valid College or University photo ID at the time of purchase.
• You may purchase up to 2 tickets with one ID.
• Tickets are $20 each. No additional fees.
• Discounted senior tickets are 50% off for seniors 60 and older. All fees apply. One ticket per senior.
• Discounted senior tickets may be purchased one hour before a performance at the venue Box Office ONLY.

THERE ARE NO REFUNDS ON SINGLE-TICKET PURCHASES. Our Patron Experience Team will be happy to assist you with exchanges within the same production for a $10 exchange fee per ticket plus any applicable upgrade charges at least 24 hours before the ticketed performance. Exchanges are not allowed within 3 hours of the performance time or to a different production. Only subscribers can exchange tickets free of charge. Subscribers will be responsible for paying any difference in the new ticket price. To explore the benefits of becoming a Season Subscriber for the 2024-2025 Season, click here https://cballet.org/subscription-packages-24-25/

If you cannot attend the performance, we encourage you to consider donating the value of your tickets back to Cincinnati Ballet. Donations support our dancers, Otto M. Budig Academy, community engagement programs, and much more. Ticket donations are tax-deductible.

Don’t worry if you have misplaced your tickets! Your seat location is on file. Simply call the Cincinnati Ballet Box Office at 513-621-5282 and we will be happy to reissue your tickets for you.

Ballet performances vary in duration. We suggest you plan for 2 hours and 15 to 30 minutes (including an intermission). This does not include time to park, enter the venue, and be seated. We suggest you and your party have plenty of time before the performance begins to enjoy the full theater experience. The specific run times of each ballet will be included in a pre-performance email.

If you are late to the performance, our front-of-house team will direct you to your seats at an appropriate break in the program, sometimes this will not be until an intermission. We encourage you to arrive early.

For our more family-friendly story ballets, we recommend that children be at least two years of age and capable of sitting happily and quietly through a two-hour performance. Although rare, sometimes a parent may be asked to step into the lobby if a child is disrupting the performance or bothering other patrons. The lobby includes monitors of the performance so you can continue to follow the ballet until you can return to your seats. We ask for your understanding and respect for the performers and your fellow patrons.

Yes. Bars are open before the show and at intermissions to purchase beverages including coffee, soft drinks, and alcohol. Small snacks and treats are also available for purchase. Patrons can enjoy these items while seated during performances.

Cincinnati Ballet rarely cancels performances due to inclement weather. An exception to this is an official city-wide or county emergency that requires the public to not venture onto the streets. (Level III Snow Emergency) If Cincinnati Ballet cancels a performance due to weather, Cincinnati Ballet will communicate with patrons promptly before the performance. The means of communication could include alerts on our website, email, SMS messages, social media channels, and radio and television announcements. There are NO refunds or exchanges for ticket purchases due to inclement weather.

We suggest comfortable, business casual attire when attending the ballet. However, if the evening is a special occasion, we encourage you to make the most of it!

Photography, videography, and recording of any performance is strictly prohibited.

We encourage you to share your experience at Cincinnati Ballet on social media but ask that you refrain from taking photos or videos of the actual performance.

Each of our performance venues offers services to ensure you have a memorable experience. For a full listing of accessibility services, we encourage you to visit Music Hall or Aronoff Center websites. To learn of all the accessibility services offered by Cincinnati Ballet visit our Accessibility Page.

Check the specific performance page for the production you will be attending to learn more about Cincinnati Ballet dancers, choreographers, storylines, sets, and costumes, as well as performance extras and behind-the-scenes material.