We are excited to announce a new level of convenience and security for your tickets! Digital tickets are a contactless way to deliver tickets directly to your mobile device using a mobile wallet. This offers a safe and easy way to receive, manage, and share your tickets with guests while reducing the ability for stolen or counterfeit tickets. No more stress over how to print at home, running out of ink, or misplacing your tickets, and no apps are required.
Digital tickets are an easy and secure way to get into your event. They’re sent to your phone and use rotating QR codes that activate 48 hours before showtime to reduce the ability to counterfeit tickets and resell them.
No apps are required to access your digital tickets!
To access digital tickets visit wallet.cballet.org,
Log in to your digital ticket wallet using the same email address used to purchase your tickets. You can request an access code be sent to your email or log in manually using your password.
Click the Forgot Password button to reset your password.
No. In order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door. Your digital tickets can only be scanned directly from your mobile device.
To share a ticket,
No smart phone, no problem! While digital tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact our Cincinnati Ballet Patron Experience Team at 513.621.5282 or email welcome@cballet.org to arrange to pick up your printed tickets
No problem! Simply go to the box office at the venue and we will print out your tickets.
Yes! You can now add your digital tickets to your Apple Wallet. Google Wallet does not yet support rotating or dynamic QR codes.
Yes, they must log in to claim the tickets you’ve shared with your guests. If they already have a ticketing account with Cincinnati Ballet, they can use the same email address associated with their account to log in. If they do not have an account, they’ll need to create one in order to accept the tickets.
If you guest is unsure if they have an existing login, they can click the Register for a New Account button. If their email already exists, the system will let them know. If it does not it will register an account for them.
To claim a shared digital ticket click on the link shared with you, log in using the email address associated with your Cincinnati Ballet ticketing account OR register a new account if you don’t have one, and once you are in, accept the tickets.
Shared digital tickets are not valid until the recipient claims them. You may also reclaim your tickets if your guest changes their mind or does not accept them.
Once your guest has claimed their shared ticket, you will get a notification in your email that says your guest has accepted their ticket(s).
Yes! Once you see the Share Tickets button in your wallet, you may share them, even if the QR codes have not yet been sent.
Yes, copy the link into an email and send it to your guest. The link will redirect your guest to a landing page where they can claim the digital tickets.
The QR codes will be visible one hour before your performance start time. Your QR code for your digital tickets will automatically appear in your digital wallet at that time.
