fbpx
Have questions? Call us.
  • If you are experiencing symptoms or have recently been exposed, stay at home and contact our Patron Experience Office for information about ticket options.
  • Before entering our venues, all guests, staff, volunteers, and artists will be asked to certify that they are not experiencing symptoms and have not been recently exposed to Covid-19.
  • To expedite our safety screenings as you enter through the metal detectors, bring minimal personal items with you.
  • Review the Prohibited Items list on our website prior to your visit to avoid any inconvenience.
  • Our venues are routinely cleaned and sanitized, following recommendations from the CDC. 
  • High traffic areas, frequently touched surfaces, and restrooms are cleaned before, during, and after every event.
  • Hand-sanitizing stations are provided throughout our venues.
  • Merv-13 air filters are used to optimize air quality inside our venues, as well as state-of-the-art air handling systems that maximize fresh air intake.
  • If possible, request mobile tickets rather than paper tickets to reduce touch points. 
  • The sale of food and drink may be minimized or eliminated.
  • All sales (including merchandise and tickets) will be credit card only to create a “touchless” payment environment.
  • Select doors will be propped open.
  • Since everything cannot be touchless, we encourage all guests, staff, and volunteers to wash their hands frequently or to use the hand sanitizer stations located throughout our venues.
  • If you have Print at Home tickets, you will receive the email with your tickets 48 hours prior to the performance start time.
  • If you have your tickets at will call you can pick them up starting 60 minutes prior to the performance in the lobby of the performance venue.
  • If you have requested your tickets be mailed, please allow 5-7 days for them to arrive in your mailbox.

Updated Covid protocols go into effect on Monday, March 14, 2022.

These policies may change if there is another surge of cases. Throughout the Covid-19 pandemic, we have monitored regional Covid data, as well as public health and government officials, and implemented Covid mitigation protocols accordingly. We will continue to monitor conditions and adjust our protocols if circumstances significantly change.

We are committed to providing an enjoyable, comfortable, and safe environment to experience live performances. With the number of Covid-19 cases declining throughout the region, we adjusted our protocols to reflect the most up-to-date health information. 

Covid protocol changes were based on the Centers for Disease Control and Prevention’s latest guidance which prioritizes hospitalization rate and number of new Covid cases in a community. Hamilton County has been categorized as Medium/Low, with cases continuing to trend in a downward trajectory. 

There is no scenario in which risk of infection is zero. Unlike 2020 or early 2021, we now have ways to mitigate our personal risk of infection and hospitalization due to Covid. Audience members have the ability to control their own risk levels and attend a performance safely.

Disposable masks will still be made available to audience members who wish to use them. Additionally, hand sanitization stations are still placed throughout the hall for ease and accessibility. Audience members can opt for a largely touchless concert experience via out mobile ticketing and digital program books. 

Masking remains a good option to protect yourself from the risk of Covid infection and exposure to those who are unvaccinated. Everyone is welcome to wear a mask at our performances, and we will continue to respect the decision to remain masked. We decided to say “optional” because we recognize that each person lives with unique circumstances and risk levels. 

Yes, we can issue you an exchange or refund for your tickets if it is requested prior to the performance date.

Yes, guests will be permitted to take food and drinks into the theaters.

We implemented stringent Covid protocols that went above and beyond protocols at other venues locally and across the nation. Given that, and with the guidance of our partners at TriHealth, our protocols were deemed effective in reducing the spread of Covid.

It’s a judgment call, and each person has unique risk tolerance levels and susceptibility to the Covid virus. If older people wish to attend a performance, they may certainly wear masks. We are not stopping people from masking if they wish.

Yes, you are allowed to attend a performance. You may also wear a mask if you prefer.