Whether you are coming to the ballet for the first time or are a seasoned balletomane, we want to ensure your experience with Cincinnati Ballet is a memorable one. Below are some frequently asked questions to help you prepare for your performance at Cincinnati Ballet.
Tickets can be purchased at the Cincinnati Ballet at 1801 Gilbert Avenue, by telephone at 513-621-5282, or online at cballet.org. Cincinnati Ballet is not responsible for the price or authenticity of tickets purchased through unauthorized venues, scalpers or websites.
There are no refunds on single ticket purchases. Exchanges must be made at least 24 hours prior to the performance. Our Patron Experience Team will be happy to assist you with exchanges to the same ballet for a $3 exchange fee per ticket plus any applicable upgrade charges. Exchanges are not allowed after the performance date has passed. You may also consider donating the value of your tickets to Cincinnati Ballet. Donations support our dancers, Otto M. Budig Academy, community engagement programs, and much more. Ticket donations are tax-deductible.
Only subscribers can exchange tickets free of charge. To explore the benefits of becoming a Season Subscriber, click here https://cballet.org/subscription-packages/
Don’t worry if you have misplaced your tickets! Your seat location is on file. Simply call our Patron Experience Office at 513-621-5282 and we will be happy to reissue your tickets for you.
Effective March 14, 2022, audience members will no longer be required to show proof of COVID-19 vaccination or a negative test certification to attend performances, and the wearing of masks in Music Hall will be optional. Cincinnati Ballet performances at the Aronoff Center for the Arts will follow the same protocols. It’s important to note that these changes are reflective of the organizations, not the venues. If you have tickets for a non-CB event at these venues, different requirements may apply.
Ballet performances vary in duration. We suggest you plan for 2 hours and 15 to 30 minutes (including an intermission). This does not include time to park, enter the venue, and be seated. We suggest you yourself and your party plenty of time before the performance begins to enjoy the full theater experience. The specific run times of each ballet will be posted on the production page prior to the performance.
If you are late to the performance, our front of house team will direct you to your seats at an appropriate break in the program, sometimes this will not be until an intermission. We encourage you to arrive early.
For our more family-friendly story ballets, we recommend that children be at least two years of age and capable of sitting happily and quietly through a two-hour performance. Although rare, sometimes a parent may be asked to step into the lobby if a child is disrupting the performance or bothering other patrons. The lobby includes monitors of the performance so you can continue to follow the ballet until you are able to return to your seats. We ask for your understanding and respect for the performers and your fellow patrons.
Yes. Bars are open before the show and at intermissions to purchase beverages including coffee, soft drinks, and alcohol. Small snacks and treats are also available for purchase. Patrons can enjoy these items while seated during performances.
Cincinnati Ballet rarely cancels performances due to inclement weather. An exception to this is an official city-wide emergency that requires the public to not venture onto streets. If Cincinnati Ballet did cancel a performance due to weather, Cincinnati Ballet will communicate with patrons in a timely manner prior to the performance. The means of communication could include alerts on our website, email, SMS message, and radio and television announcements. If Cincinnati Ballet cancels a performance due to weather or other emergency, Cincinnati Ballet will promptly refund the cost of the ticket(s) but will not be responsible for facility fees or parking fees. Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.
We suggest comfortable, business casual attire when attending the ballet. However, if the evening is a special occasion, we encourage you to make the most of it!
Photography, videography, and recording of any performance is strictly prohibited.
We encourage you to share your experience at Cincinnati Ballet on social media but ask that you refrain from taking pictures of the actual performance.
Each of our performance venues offer services to make ensure you have a memorable experience. For a full listing of accessibility services, we encourage you to visit Music Hall or Aronoff Center websites. To learn of all the accessibility services offered by Cincinnati Ballet visit our Accessibility Page.
Check the specific performance page for the production you will be attending to learn more about Cincinnati Ballet dancers, choreographers, storyline, sets, and costumes, as well as performance extras and behind-the-scenes material.
As a non-profit charitable organization, Cincinnati Ballet recognizes the importance of giving back to our community. Due to the overwhelming number of ticket or experience requests we receive, donations are limited. The Ballet’s Ticket Request Committee meets to review all ticket donation requests. To be considered, groups must submit a ticket request form, including all relevant information at least 60 days in advance of their event.
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