Cincinnati Made – Know Before You Go

Music Hall Ballroom
1241 Elm Street, Cincinnati, OH 45202

• Face masks are required at all times by guests (including children), staff, and volunteers in all areas of our venues.
• Bring your own mask, and wear it as you enter the building. 
• Masks must be worn during performances.
• Plastic face shields may be worn in addition to a mask or face covering, but NOT as a substitute.
• By wearing your mask at all times, you are helping those around you stay safe, and you are supporting our efforts to return to live performances. THANK YOU for playing your part!

• Maintain social distancing of at least 6 feet.
• We will manage lines to enforce social distancing and to avoid overcrowding in restrooms.
• Plexi-glass partitions have been added to our Ticket Offices and concession areas.
• Elevator usage will be limited to one family/group at a time.
• You may be asked to take your seats early to avoid congestion in the lobbies.
• Remain in your ticketed seats before, during, and after the performance.
• You may be asked to exit the theater by row, and to follow one-way directional traffic.
• Our ushers and staff will guide you with announcements and friendly remiders, and respond to any questions or concerns you may have.

• Our venues are routinely cleaned and sanitized, following recommendations from the CDC. 
• High traffic areas, frequently touched surfaces, and restrooms are cleaned before, during, and after every event.
• Hand-sanitizing stations are provided throughout our venues.
• Merv-13 air filters are used to optimize air quality inside our venues, as well as state-of-the-art air handling systems that maximize fresh air intake.

• A touchless temperature check will be given to all guests before entry.
• If you are experiencing symptoms or have recently been exposed, stay at home and contact our Patron Engagement Office for information about ticket options.
• Before entering our venues, all guests, staff, volunteers, and artists will be asked to certify that they are not experiencing symptoms and have not been recently exposed to COVID-19.
• To expedite our safety screenings as you enter through the metal detectors, bring minimal personal items with you.
• Coat check will not be offered until further notice.
• Review the Prohibited Items list on our website prior to your visit to avoid any inconvenience.

• Take steps to care for yourself and help protect others in your community. If you are exhibiting symptoms of COVID-19, please stay home. For a full listing of symptoms, visit the CDC Website.

• There are over 2,500 parking spaces within walking distance to Music Hall. Please allow ample time to secure your parking before the performance.
• Handicapped spaces are in the Town Center Garage, Washington Park Garage, and (as available) in the Music Hall surface lot.
• A convenient drop-off lane is located in front of Music Hall, near the Box Office.
• CLICK HERE for more information on directions and parking at Music Hall.